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(+30) 210 7231224

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Ελληνικά (GR)Ελληνικά (GR)
English (UK)English (UK)

Privacy Policy & Data Protection Policy

 

1. GENERAL

 

The protection of personal data is very important for our Company. We ensure full compliance with Law 2472/1997, as in force, and any law in force or coming into force in the future on the protection of personal data, as well as EU Regulation 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and we process Personal Data in accordance with the applicable basic principles.


With what is mentioned in this section, we clarify how we use the information we collect about you through the website of the Greek company under the name RISALCO Medical Goods Trading S.A. (hereinafter: Risalko), through the internet or through appropriate applications to access our website using mobile phones and other corresponding devices, which provide a link to this Privacy and Privacy Statement.


This Privacy and Data Protection Policy pre - together with the Terms of Use - explains how we use your personal data (i) when you register or visit our website risalko.gr (hereinafter: Website", (ii) when you contact or request information from us, (iii) when providing products and/or services offered by our company.


We intend to treat your information in a way that is reasonable and in line with your expectations, and we encourage you to read and study the information provided in this section to determine whether we meet your expectations.


2. SCOPE OF APPLICATION


We clarify that what is included in this section does not apply to information and data processing activities specifically related to current or former employees or job seekers at Risalko. They also do not apply to special cases where we inform you in a timely manner that we apply a different privacy and data protection policy.


This Privacy Statement does not apply to the websites to which we provide links. These links are provided for your convenience, but we do not review, control, or monitor the Privacy Policy of these websites, which operate with the support and responsibility of others. We encourage you to review the Privacy Policy (also referred to as the Privacy Policy) of each website you visit.


Risalko reserves the right to modify this Privacy Policy at any time. Any changes will be posted in this section. It is advisable and we encourage you to read this Policy carefully each time you visit our website.


3. PURPOSE AND CONTENT OF THE PERSONAL DATA PROTECTION POLICY


This Privacy Policy explains our approach to any personal information we collect from you and the purposes for which we process your personal information. It also describes your rights regarding the processing of your personal information.

This Privacy Policy informs you of the nature of your personal information processed by our Company and how you can request that we delete, update, transmit and/or give you access to it.


This Privacy Policy is intended to assist you in making informed decisions when using our Website and Services and/or to understand how we process your personal information. Take some time to read and understand it.


4. WHO WE ARE AND WHAT WE DO


Our Company, under the name "RISALKO MEDICAL TRADE S.A.", is based in Athens, at 11-13 RAVINE Street, 11521 Athens, has TIN 099753084 and GEMI number 003654001000, is particularly active in the marketing of medical-technological products.

You can address all your questions or requests regarding the protection of your personal data held by the Company to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or by physical mail to the address RAVINE 11-13, P.C. 11521, Athens.


5. GENERAL TYPES OF INFORMATION WE COLLECT


The information we receive, as well as how we use it, depends on what you do when you visit our website or use our Services. We collect and process non-personal information (information that does not lead to your identification as an individual) in a different way than your personal information (Personal Data). What is mentioned in this section concerns the processing of your personal information (Personal Data)


6. YOUR PERSONAL INFORMATION (PERSONAL DATA)


Personal information (Personal Data) is information that can, directly or indirectly or in combination with others, specifically identify you as a natural person, such as: name and surname, postal address, telephone number, e-mail address, IP (Internet Protocol) address, where this address relates to a specific user or other contact details, user name or social media profile, date of birth or age, interests and qualifications;


7. HOW WE COLLECT PERSONAL INFORMATION (PERSONAL DATA)


We collect Personal Data about users of our website in two ways:

1) When you provide us with information directly by filling in your personal information on certain pages of the website. For example, when you fill them out in a contact form.

2) When using automated means, in particular through cookies. Cookies are small text files placed on your computer by the websites you visit. They are widely used to enable the operation, or the most efficient operation, of the websites, as well as to provide information to the owners of the website.


8. GENERAL PRINCIPLES GOVERNING COLLECTION AND PROCESSING


Our company ensures that your personal information (Personal Data):

• They shall be processed lawfully and fairly in a transparent manner in relation to data subjects.

• Their processing is based on one (or more) of the following legal bases:

• Consent

• Performance of a contract

• Compliance with a legal obligation (excluding contractual obligations)

• Pursuit of a legitimate interest of the Company or third parties

• Vital interest

• Public interest


They are collected exclusively for specified, explicit and legitimate purposes and are appropriate, relevant and limited to what is necessary to serve those purposes. They are accurate and kept up to date.


They shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed. They shall be processed in a manner incompatible with the purposes for which they are collected and shall ensure their appropriate security, in particular protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.


9. PURPOSE OF COLLECTING AND PROCESSING PERSONAL INFORMATION


With the exception of sensitive data (for which see below), we may process the other personal information (Personal Data) that you share with us through this website and our services, for the following purposes: a) to confirm your identity b) to respond to your requests, c) to provide the services or information you request, d) to allow you to register for certain services or to improve their operation, e) to resolve and monitor the status of any issues, f) to manage our relationship with you and facilitate any necessary subsequent communication (e.g. by storing the relevant information and preferences for a reasonable period of time), g) to enter into or perform a contract with you (e.g. if you want to order products or services from us), h) to enable you to participate in our online communities, including our social media and blogs, i) to communicate with you about information that may be of interest to you, j) to serve our legitimate interest, in particular to raise, exercise or defend against legal claims, k) any other purpose provided for by law.


We may also process your above personal information (Personal Data) to the extent necessary to fulfill the following legitimate interests, as long as it is consistent with your rights and expectations regarding privacy, namely: a) for analytical purposes for research, development and improvement of programs, products, services and content, b) for the anonymization of your information, removing any personal identifiers so that they can be used for other, in particular statistical purposes; in this case the anonymized information will no longer identify you as a natural person and for this reason it will be possible to treat them as non-personal information, c) for the application of this Privacy Statement and other rules regarding your use of this website, d) for the protection of our rights or property.


Risalko may also have a direct legal right to use your personal information (Personal Data) in other ways, in particular to protect someone's health, safety or well-being and to comply with applicable law, court order, other judicial process, regulatory authority decision or other state request.


We may further process the personal information (Personal Data) that you share with us through this website, and for other purposes, provided that we have your prior express consent.


Where required by law, we ask you to give us your final consent to process your personal information (Personal Data) for a specific purpose. By sharing your personal information (Personal Data) with our company through our website, you agree that it serves as consent for their processing in accordance with this Policy. Your consent is freely revocable, in accordance with the conditions set out in the ‘Rights’ sub-section.


In the case of minors under the age of 16, the consent of the person exercising parental responsibility is required. Especially if the minor resides in Greece, he/she has the opportunity to grant his/her consent from the age of 15. If you become aware that we have obtained the consent of a minor or other person who does not have the possibility of legal consent, please let us know.


10. SPECIFIC CATEGORY DATA


Certain types of personal information are classified by the GDPR as "special categories of data" and their processing is subject to stricter conditions. Such is personal information that reveals or relates to your health, genetic or biometric data, your racial or ethnic origin, your religious or philosophical beliefs, your sex life and sexual orientation, political opinions or trade union membership.


Our company does not seek to collect and process special categories of data. In the event that for any reason such data comes into the possession of the company with your consent, we will process them only with your explicit consent, in accordance with what is provided by law and solely for the specific purposes you will allow us.


11. NON-PERSONAL INFORMATION


Non-personal information is information that cannot identify you as an individual or link to you in any way. Consequently, the non-personal information we collect through this website will not be linked to you.


They may include information such as: the type of web browser software you use (for example, Internet Explorer), the name of the domain from which you access the Internet, the Internet address of the website from which you directly linked to our website, the date and time of your access to our website, which pages of our website you have visited, the search terms you use, the links you have selected, etc.


If you visit our website to read or download information, such as information about a condition or about one of our products or services, we may collect certain non-personal information from your computer. This information is collected by your web browser on your computer. If you only read or click to download information from our website, we do not collect or learn your name, e-mail address, home address or any other personal information about you.


12. PROCESSING OF NON-PERSONAL INFORMATION


We process non-personal information of our visitors to make this site more useful to them. We may also use non-personal information for other business purposes. In particular, we may use individual or aggregate non-personal information to provide information about how our site is used, such as "traffic statistics" and "response rates" to third parties, compile internal use reports to develop programs, products, services or content, customize or improve the information or services provided, share or sell information to third parties, etc.


13. COMMERCIAL PROMOTION AND INFORMATION MATERIALS


Risalko may want to provide you with informational materials or other information about our products or services, as well as information about products or services of others that may be of interest to you, based on the information you have shared with us and that we have collected through cookies or related techniques about how you use our website. We will ask you to "accept" or give your final consent to the use of your personal information for such purposes.


At any time, if you decide not to receive such information, you can send us an e-mail using the contact details listed below and indicate the term "OPT-OUT" in the subject of your e-mail. Alternatively, you can use the opt-out process provided in any relevant message you receive from us.


Even if you choose not to receive information material and information from our company, we may continue to send you information for other legitimate purposes, such as managing the account you may hold on our website, responding to your requests, performing contracts with you, or providing you with information that Risalko is legally required to provide, e.g. in relation to product recall.


14. TRANSMISSION AND NOTIFICATION TO THIRD PARTIES


Your Personal Data may be transferred to third parties if we reasonably believe that we need to do so in order to: a) to enforce this Privacy Policy and Privacy Statement when you use the website, b) to protect Risalko's rights, c) to comply with applicable law, court order, other judicial process, regulatory authority decision or other state request, d) to investigate or take measures in cases of suspected illegal activity to the extent provided by law, to protect someone's health, safety or well-being. Under no circumstances will we provide more information than is strictly necessary.


As part of Risalko's normal business activity, your personal information (Personal Data) may become known to affiliated or affiliated companies or companies we hire to perform services. Under no circumstances will we share more information than is strictly necessary.


Also, in the event of the acquisition of all or part of our business by a third party, your information may be transferred to the new corporate owner to the extent that it is relevant to the acquired business with due respect for legal guarantees.

ATTENTION: Certain sections of the website may be interactive by design. Due to the interaction, personal information posted may come to the knowledge of other visitors. If for any reason you do not want your information to come to the knowledge of other visitors, your personal information (Personal Data) should not be published in these sections of the website.


15. TRANSMISSION TO THIRD PARTIES OUTSIDE THE EEA


In some cases, Risalko, in order to serve the purposes mentioned above in this Policy, may transfer your personal information (Personal Data) collected from this website to third party service providers outside of Greece. In cases of transfer of personal information abroad to a country outside the European Economic Area, transfer is allowed only if the legislation of the country of destination (or transit) provides an adequate level of data protection, in accordance with the provisions of Regulation (EU) 679/2016 (GDPR). In the event that legislation of the country of destination (or transit) does not provide this adequate level of protection of your personal information (Personal Data), such information may be transferred to that country only if the transfer is subject to appropriate safeguards or the conditions set out in the national and European legislative framework are met, in order in any case to ensure the level of protection of your personal data.


16. DURATION OF PRESERVATION AND PROCESSING


Risalko will retain and process your personal information (Personal Data) solely for the purpose for which it was provided and only for as long as it reasonably deems necessary to fulfill these purposes. Within a reasonable period of time after the completion or cancellation of the purpose for which we received your personal information (Personal Data) we will delete this information. The period of twelve (12) months is normally considered a reasonable period of time, if there is no other reason to retain your data.


If you inform us that you no longer wish to receive newsletters or information from us, we will immediately delete your e-mail address from the list of addresses to which we send such information.


17. SECURITY


Safety is very important to us. We also understand that security is important to you. We use cookies to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. However, no transfer of personal information (Personal Data) is completely secure. Therefore, we urge you to take special care when deciding what information you send or request by e-mail, as well as to take appropriate precautions such as safeguarding the confidentiality of any usernames and passwords you use.


18. YOUR RIGHTS


You have the following rights regarding your personal information (Personal Data) that we hold about you:


- Right to information

You have the right to be informed about the collection and use of your personal data.


- Right of access

You have the right to request confirmation as to whether your personal data is being processed and, if so, the right to access your personal data in a concise, transparent, intelligible and easily accessible manner.


- Right to rectification

You have the right to request the rectification of any inaccurate personal data concerning you, including by means of a supplementary statement.


- Right to erasure ("right to be forgotten")

You have the right to ask us to delete your personal data, in which case our company has the obligation to respond without undue delay. However, Risalko reserves the right not to delete your personal data if by law it is entitled to retain them for processing purposes relating to it and in particular to serve its own legitimate interest, such as for the judicial pursuit of its rights by raising, or exercising or defending against legal claims.


- Right to restriction

You have the right to request a restriction of the processing of your personal data, if the legal conditions are met.


- Right to portability

You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, as well as the right to request that such data be transmitted to another controller.


- Right to object

You have the right to object, at any time and for reasons related to your particular situation, to the processing of your personal data. In this case, we will no longer process your personal data unless there are compelling legitimate grounds for the continued processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.


- Right to obtain human intervention

You have the right not to be subject to a decision based solely on automated processing, which produces legal effects vis-à-vis you or similarly significantly affects you.


You may at any time exercise one or more of the above rights or all, cumulatively or successively, by submitting a written request to Risalko. These requests can be sent to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. or at the postal address RISALKO S.A. – Ravine 11-13 – 11521 Athens - Greece.


Please note that before we are able to respond to your request we may ask you to provide us with proof of identity (e.g. a copy of your identity card or passport).


You may also at any time, free of charge and without having to give any reason, opt out of any direct marketing campaigns and request that you no longer receive any promotional material as described above.


Each request will be answered within one (1) month of receipt and in any case, within three (3) months, if the complexity of your request or in general the number of requests received, requires it.


If we have based our collection or use of your personal information on your consent, then you also have the right to withdraw your consent at any time, in the same way you have given it or by sending a request in the manner set out above.


19. RIGHT TO SUBMIT A COMPLAINT


In any case, if you think that the protection of your privacy and personal data is violated in any way, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) using the following contact details:

Website: www.dpa.gr

Postal address: Ave. Kifisias 1-3, 115 23 Athens

Call centre: +30210 6475600

Fax: +30 210 6475628

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


20. COMMUNICATION


If you would like clarifications regarding this Privacy and Personal Data Protection Policy, you can contact the Data Protection Officer directly by email at: This email address is being protected from spambots. You need JavaScript enabled to view it.